The Fuzzy Patient
January 31st, 2011Communication issues in the office are sometimes a joke. Sometimes a challenge.
Jocelyn, our animated, black, female Physicians Assistant, is fun to torment - but she has a retaliatory streak.
She is about to suture some guy’s finger. She has been consulting with Kanvar - one of the young-buck, junior doctors in the office. I ask her if she “wants the senior physician to supervise her?”
She asks me, in supposed innocence, “do I want the senile physician to supervise me”?
Then John, with his diverticulitis, tells me he has multiple, huge, bowel movements everyday. And his wife tells him she’s “never known anyone so full of shit”.
And I tell him “she’s not talking about your bowel movements”.
This is the lighter side of the serious issue of communication.
Gwen tells me she is “fuzzy”. So I expect her to have some arcane dermatological condition or weird form of hirsutism.
Then she tells me she has to lie on the floor and hold on. I fancy she is “dizzy” not “fuzzy”. More likely an inner ear problem than that she really has an integument like a peach - or those dice you hang on the rear view mirror (that The Car Guys are so obsessed with).
Not out of malice, not intentionally, but the poor historian can mislead you. They will tell you their conclusions not their symptoms. They will use the wrong words.
There are many Mrs. Malaprops, telling us of their “abominable” pain that they think is their appendix. Or “fireballs” in the uterus giving them heavy periods. Or a Mr. Malaprop who went to the urologist claiming he has a “prostrate” problem (more likely after the exam).
It is not the exclusive domain of the patient incidentally. Dr Wonton, on the groups Board of Directors gets all wound up in long belligerent diatribes at meetings, and not infrequently puts his foot in his mouth. Like when he told us he “didn’t like the promiscuous note” the bank was insisting all the shareholders needed to sign to guarantee the loan we were applying for.
OK, this is all very facile. But, as I have said before, communication is a serious issue. To head off the circumlocutory, or misleading patient, and get the information one needs, one has to snap into interrogatory mode.
And then everyone bitches about how “doctors don’t listen, they just jump in with questions”.
So I need to tell Gwen to be more precise - or maybe she really is fuzzy?
